Privacy Policy

Overview

Kew Holistic Health is committed to protecting the privacy of everyone who visits this website or contacts the clinic. This policy explains what information we collect, how we use it, and how we protect it.

Who we are

Kew Holistic Health is a multidisciplinary health clinic located at 77 Willsmere Road, Kew VIC 3101. You can contact us at info@kewhealth.com.au or (03) 9853 7763.

What information we collect

When you contact us by phone or email, we may collect your name, email address, phone number, and any information you choose to share with us about your health or circumstances.

We do not operate a contact form on this website. We do not collect any information from visitors who simply browse the site.

How we use your information

Information you provide when contacting us is used only to respond to your enquiry and, where relevant, to assist with connecting you with the appropriate practitioner. We do not use your contact information for marketing purposes and we do not add you to any mailing list without your explicit consent.

Bookings and third party platforms

Some practitioners at Kew Holistic Health manage their own bookings independently through third party platforms. Where a booking link directs you to an external platform such as Cliniko, that platform's own privacy policy applies. We encourage you to review those policies before submitting personal information.

Analytics

This website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics collects anonymised information about how visitors use this site — including pages visited, time spent on the site, and general geographic location (country/city level). This information is used to help us understand how the site is being used and to improve it over time.

Google Analytics uses cookies to collect this data. The information generated is transmitted to and stored by Google on servers which may be located outside Australia. Google's use of this data is governed by the Google Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

How we protect your information

We take reasonable steps to protect any personal information you share with us. Email communications are not encrypted by default — if you have concerns about sharing sensitive information by email, please contact us by phone instead.

Sharing your information

We do not sell, rent, or share your personal information with third parties, except where required by law or where necessary to respond to your enquiry (for example, forwarding your message to the relevant practitioner).

Your rights

You have the right to request access to any personal information we hold about you, and to ask us to correct or delete it. To make such a request, please contact us at info@kewhealth.com.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact

If you have any questions about this policy, please contact us at info@kewhealth.com.au or (03) 9853 7763.